Refund Policy
At Utopia Vapes, we are committed to providing a high level of customer service and ensuring that your enquiries and support needs are handled professionally and promptly.
No Online Transactions or Payments
Please note that we do not process payments, sell products, or offer paid services directly through our website. Therefore, no transactions or purchases are made via hhpoint.co.uk that would require a refund.
In Case of Third-Party Services
If you have engaged our services through direct communication (email, phone, or in-person) and made a payment for any physical goods or third-party services arranged separately, our refund policy for such transactions will be clearly outlined in the service agreement or invoice provided at the time.
How to Request a Refund (if applicable)
If you believe a refund is applicable due to a specific arrangement made outside the website, please contact us with your details and reason for the request. We will review each case individually and respond within 5-7 business days.
Contact for Refund Queries:
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Phone: (44) 128 4645 312
Email: mail@utopiavapes.co.uk
Address: Unit A 82, James Carter Road, Mildenhall, United Kingdom, IP28 7DE
This Refund Policy is subject to change and any updates will be posted on this page with the revised effective date.
